Refund policy
**Exchange, Return, and Warranty Policy – Medical Shield**
At **Medical Shield**, we take pride in **15 years** of experience in the field of medical devices. Our goal is to provide solutions that ensure your safety, and because we trust our quality, we allow you to inspect the product before payment.
**🔍 First: Pre-Delivery Inspection Feature**
Our store allows the customer to visually inspect the product, verify its safety, and ensure it matches the specifications upon the arrival of the delivery representative and before completing the payment process.
**🔄 Second: Exchange and Return Policy (7 Days)**
- **Return:** The customer has the right to return the product within 7 days, provided that the product is in its original condition and sealed (for public health reasons).
- **Exchange:** Available if the product has not been opened, with the customer bearing the shipping costs resulting from the desire to change the product.
**🛡️ Third: Golden Warranty Policy**
- **Replacement Warranty (Full Year):** Immediate replacement with a new device in the event of a manufacturing defect during the first year.
- **Maintenance Warranty (Two Years):** We are committed to providing spare parts and a specialized technical team to repair the device for a period of two years.
**⚠️ Fourth: Cases Not Covered by the Warranty**
- Malfunctions resulting from misuse (breakage, liquids, improper storage).
- Attempting to open the device outside our authorized centers.
- Using incompatible electrical connections.
**📲 Fifth: How to Submit a Request**
Contact us via WhatsApp: **01553473030**
Please provide us with the invoice number and a description of the problem (a short video clip demonstrating the issue).
**Medical Shield.. 15 Years of Experience at Your Service**