Shipping policy
**Medical Shield – Shipping and Delivery Policy**
At Medical Shield, we understand the importance of delivering medical devices to you safely and as quickly as possible. Therefore, we work with the best logistics partners to ensure a comfortable and reliable delivery experience.
**1. Coverage Areas**
- We ship and deliver to all governorates of the Arab Republic of Egypt.
- Orders are delivered to your home or to the address of clinics and medical centers as registered in the order.
**2. Delivery Time**
- **Cairo and Giza:** Delivery within 24 to 48 working hours.
- **Other Governorates:** Delivery within 3 to 5 working days.
- **Note:** Timings may vary slightly during public holidays or festive seasons.
**3. Pre-Delivery Inspection Feature (Exclusive)**
Because we trust the quality of our devices, we grant our customers the right to:
- Open the shipment and visually inspect the device to verify its safety and conformity to the required specifications before paying the value to the delivery representative.
- In the event of any discrepancy or damage resulting from shipping, you may refuse receipt immediately without incurring any additional costs.
**4. Shipping Fees**
- Shipping fees are determined based on the governorate and the weight of the device, and the final cost appears on the checkout page.
- Follow our periodic offers, which may include free shipping on selected groups of medical devices.
**5. Shipment Tracking**
- Once your order is dispatched for delivery, you will receive a notification containing the delivery representative's details or the shipment tracking number to ensure your presence at the time of receipt.
- In the event of failure to respond to the delivery representative's calls twice consecutively, the order may be canceled or the delivery date postponed.
**6. Handling Sensitive Devices**
With our 15 years of experience, we pay special attention to packaging sensitive medical devices using shock-resistant protective materials to ensure that the device reaches you in factory-calibrated, excellent condition.
**7. Support and Assistance**
If you encounter any issues during the delivery process or experience a shipping delay, our team is ready to serve you:
- **WhatsApp:** 01553473030
- **Email:** medicalshield6h@gmail.com